The Case of the United States (2) Reframing the COVID-19 Crisis as a Problem

Iva A. Terwilliger, Kevin J. O’leary, Julie K. Johnson

Research output: Contribution to journalArticlepeer-review


Often when a problem is identified, it is quickly labeled and the process of looking for solutions starts. However, we should spend just as much time thinking about the problem itself. But what exactly should we focus on? Taking the time to think through and reframe problems leads to better problem-solving. The COVID-19 pandemic has been called a global crisis, and rightly so. Yet, there is something to be learned from framing it as a problem, or a series of problems, that provides us with an opportunity to look for different solutions. During the COVID-19 pandemic, many hospitals experienced staff turnover, and some nurses even left their jobs to become travel nurses. Clinical staffing challenges provide an example of how reframing may have led to better problem-solving.

Original languageEnglish (US)
Pages (from-to)309-320
Number of pages12
JournalInternational Journal of Social Quality(United States)
Issue number1-2
StatePublished - Dec 2021


  • COVID-19
  • Crisis
  • Hospitals
  • Problem-solving
  • Problems
  • Solutions

ASJC Scopus subject areas

  • Sociology and Political Science
  • Health(social science)
  • Geography, Planning and Development


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