The Case of the United States (2) Reframing the COVID-19 Crisis as a Problem

Iva A. Terwilliger, Kevin J. O’leary, Julie K. Johnson

Research output: Contribution to journalArticlepeer-review

Abstract

Often when a problem is identified, it is quickly labeled and the process of looking for solutions starts. However, we should spend just as much time thinking about the problem itself. But what exactly should we focus on? Taking the time to think through and reframe problems leads to better problem-solving. The COVID-19 pandemic has been called a global crisis, and rightly so. Yet, there is something to be learned from framing it as a problem, or a series of problems, that provides us with an opportunity to look for different solutions. During the COVID-19 pandemic, many hospitals experienced staff turnover, and some nurses even left their jobs to become travel nurses. Clinical staffing challenges provide an example of how reframing may have led to better problem-solving.

Original languageEnglish (US)
Pages (from-to)309-320
Number of pages12
JournalInternational Journal of Social Quality(United States)
Volume11
Issue number1-2
DOIs
StatePublished - Dec 2021

Funding

We would like to disclose receipt of the following financial support for the research, authorship, and publication of this article. This work was supported by the Agency for Healthcare Research and Quality (grant number: 1R18HS025649-01).

Keywords

  • COVID-19
  • Crisis
  • Hospitals
  • Problem-solving
  • Problems
  • Solutions

ASJC Scopus subject areas

  • Sociology and Political Science
  • Health(social science)
  • Geography, Planning and Development

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