The Community College Website as Virtual Advisor: A Usability Study

Jonathan Margolin*, Shazia Rafiullah Miller, James E. Rosenbaum

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

6 Scopus citations

Abstract

This study explored whether community college websites are a useful medium for providing knowledge relevant to degree completion. Ten community students used one of three community college websites to answer 10 questions about occupational degree programs. A facilitator asked participants to think aloud while using the website to answer these questions; their responses were video-recorded and coded in terms of correctness of answers and types of usability problems encountered. The findings suggest that participants frequently encountered problems with finding and understanding information needed to understand degree selection and completion. The content analysis of these problems yields several suggestions for improving the usability of community college websites for answering common questions about degree completion.

Original languageEnglish (US)
Pages (from-to)44-62
Number of pages19
JournalCommunity College Review
Volume41
Issue number1
DOIs
StatePublished - Jan 1 2013

Keywords

  • administration
  • career-technical education
  • curriculum and instruction
  • qualitative methods
  • research methods
  • student services

ASJC Scopus subject areas

  • Education

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