The design of banking Websites: Lessons from iterative design

Tom Brinck, Darren Gergle

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

Iterative design is usually considered in the context of prototyping, evaluating, and improving a single product. The paper reveals our design experiences working on three banking Websites which had strong similarities, enabling us to carry many lessons over from one project to the next. We discuss our design rationale, the elaboration of our design process, and the results of our evaluations. Our approach with these Websites has been to try new usability techniques with each project, and to incorporate successful techniques in every subsequent project. Through our experience with banking Websites, we've developed guidelines for interactive graphic elements, navigation, and embedded multimedia. Our design process has also benefited primarily through: 1) providing usability training for our salespeople, 2) incorporating more effective mechanisms for customer feedback, and 3) conducting user testing.

Original languageEnglish (US)
Title of host publicationProceedings - 3rd Asia Pacific Computer Human Interaction, APCHI 1998
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages386-391
Number of pages6
ISBN (Print)0818683473, 9780818683473
DOIs
StatePublished - Jan 1 1998
Event3rd Asia Pacific Computer Human Interaction, APCHI 1998 - Hayama-machi, Kanagawa, Japan
Duration: Jul 15 1998Jul 17 1998

Publication series

NameProceedings - 3rd Asia Pacific Computer Human Interaction, APCHI 1998

Other

Other3rd Asia Pacific Computer Human Interaction, APCHI 1998
CountryJapan
CityHayama-machi, Kanagawa
Period7/15/987/17/98

Keywords

  • World Wide Web
  • animation
  • internet
  • multi-media
  • prototyping
  • usability testing

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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