The effectiveness of mediation: An independent analysis of cases handled by four major service providers

Jeanne M. Brett; Zoe I. Barsness; Stephen B. Goldberg

doi:10.1111/j.1571-9979.1996.tb00099.x

The effectiveness of mediation: An independent analysis of cases handled by four major service providers

Jeanne M. Brett^*, Zoe I. Barsness, Stephen B. Goldberg

^*Corresponding author for this work

Management and Organizations

Research output: Contribution to journal › Article › peer-review

53 Scopus citations

Abstract

A study of 449 cases administered by four major providers of ADR services showed that mediation was capable of settling 78 percent of cases, regardless of whether the parties had been sent to mediation by a court or had selected the process voluntarily. Mediation also cost far less than arbitration, took less time, and was judged a more satisfactory process than arbitration.

Original language	English (US)
Pages (from-to)	259-269
Number of pages	11
Journal	Negotiation Journal
Volume	12
Issue number	3
DOIs	https://doi.org/10.1111/j.1571-9979.1996.tb00099.x
State	Published - Jul 1996

ASJC Scopus subject areas

Social Sciences(all)
Strategy and Management
Management of Technology and Innovation

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10.1111/j.1571-9979.1996.tb00099.x

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abstract = "A study of 449 cases administered by four major providers of ADR services showed that mediation was capable of settling 78 percent of cases, regardless of whether the parties had been sent to mediation by a court or had selected the process voluntarily. Mediation also cost far less than arbitration, took less time, and was judged a more satisfactory process than arbitration.",

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The effectiveness of mediation: An independent analysis of cases handled by four major service providers

Abstract

ASJC Scopus subject areas

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