The effectiveness of mediation: An independent analysis of cases handled by four major service providers

Jeanne M. Brett*, Zoe I. Barsness, Stephen B. Goldberg

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

50 Scopus citations

Abstract

A study of 449 cases administered by four major providers of ADR services showed that mediation was capable of settling 78 percent of cases, regardless of whether the parties had been sent to mediation by a court or had selected the process voluntarily. Mediation also cost far less than arbitration, took less time, and was judged a more satisfactory process than arbitration.

Original languageEnglish (US)
Pages (from-to)259-269
Number of pages11
JournalNegotiation Journal
Volume12
Issue number3
DOIs
StatePublished - Jul 1996

ASJC Scopus subject areas

  • Social Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation

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