The impact of delayed visual feedback on collaborative performance

Darren Gergle*, Robert E. Kraut, Susan R. Fussell

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

28 Scopus citations

Abstract

When pairs work together on a physical task, seeing a common workspace benefits their performance and transforms their use of language. Previous results have demonstrated that visual information helps collaborative pairs to understand the current state of their task, ground their conversations, and communicate efficiently. However, collaborative technologies often impinge on the visual information needed to support successful collaboration. One example of this is the introduction of delayed visual feedback in a collaborative environment. We present results from two studies that detail the form of the function that describes the relationship between visual delay and collaborative task performance. The first study precisely demonstrates how a range of visual delays differentially impact performance and illustrates the collaborative strategies employed. The second study describes how parameters of the task, such as the dynamics of the visual environment, reduce the amount of delay that can be tolerated.

Original languageEnglish (US)
Title of host publicationCHI 2006
Subtitle of host publicationConference on Human Factors in Computing Systems, Conference Proceedings SIGCHI
PublisherAssociation for Computing Machinery
Pages1303-1312
Number of pages10
ISBN (Print)1595931783, 9781595931788
DOIs
StatePublished - 2006
EventCHI 2006: Conference on Human Factors in Computing Systems - Montreal, QC, Canada
Duration: Apr 22 2006Apr 27 2006

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2

Other

OtherCHI 2006: Conference on Human Factors in Computing Systems
CountryCanada
CityMontreal, QC
Period4/22/064/27/06

Keywords

  • Empirical studies
  • Language and communication
  • Shared visual space
  • Visual delay

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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