The Positive and Negative Effects of Anger on Dispute Resolution: Evidence From Electronically Mediated Disputes

Ray Friedman*, Cameron Anderson, Jeanne Brett, Mara Olekalns, Nathan Goates, Cara Cherry Lisco

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

159 Scopus citations

Abstract

Scholars have argued that anger expressed by participants in mediation is counterproductive; yet, there is also reason to believe that expressions of anger can be productive. The authors tested these competing theories of emotion by using data from online mediation. Results show that expression of anger lowers the resolution rate in mediation and that this effect occurs in part because expressing anger generates an angry response by the other party. However, when respondents are especially vulnerable, expressions of anger by the filer do not hinder settlement. The authors also examined precursors to anger, such as value of dispute and reputation, and the degree to which a focus on dispute resolution is reciprocated.

Original languageEnglish (US)
Pages (from-to)369-376
Number of pages8
JournalJournal of Applied Psychology
Volume89
Issue number2
DOIs
StatePublished - Apr 2004

ASJC Scopus subject areas

  • Applied Psychology

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