Translational Personas and Hospital Library Services

Sara Gonzales*, Lisa O’Keefe, Karen Gutzman, Guillaume Viger, Annie B. Wescott, Bailey Farrow, Allison P. Heath, Meen Chul Kim, Deanne Taylor, Robin Champieux, Po Yin Yen, Kristi L. Holmes

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Academic health centers, CTSA hubs, and hospital libraries experience similar funding challenges and charges to do more with less. In recent years academic health center and hospital librarians have risen to these challenges by examining their service models, and beyond that, examining their patron base and users’ needs. To meet the needs of employees, patients, and those who assist patients, hospital librarians can employ the CTS Personas, a project of the Clinical and Translational Science Awards (CTSA) Program National Center for Data to Health. The Persona profiles, which outline the motivations, goals, pain points, wants, and needs of twelve employees and two patients in translational science, provide vital information and insights that can inform everything from designing software tools and educational services, to advertising these services, to designing impactful and collaborative library spaces.

Original languageEnglish (US)
Pages (from-to)204-216
Number of pages13
JournalJournal of Hospital Librarianship
Issue number3
StatePublished - Jul 2 2020


  • Academic health centers
  • hospital libraries
  • organizational structure
  • service models
  • translational science

ASJC Scopus subject areas

  • Library and Information Sciences


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