Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program.

David R. Kaufman; Jenia Pevzner; Martha Rodriguez; Christina McGuiness; Vilma I. Moreno; James I. Cimino; Steven Shea; Ruth S. Weinstock; Justin Starren

Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program.

David R. Kaufman^*, Jenia Pevzner, Martha Rodriguez, Christina McGuiness, Vilma I. Moreno, James I. Cimino, Steven Shea, Ruth S. Weinstock, Justin Starren

^*Corresponding author for this work

Preventive Medicine

Research output: Contribution to journal › Article › peer-review

Abstract

Telehealth can provide powerful self-management tools for patients with chronic illness. A methodological framework for evaluating nurse case manager workflow is proposed. The framework focuses on work practices, cognitive tasks and artifacts. It is illustrated in the context of an analysis of telehealth video visits. There is a need to better understand the dimensions of complexity in order to engineer a more optimal user experience and enhance the nurse-patient interaction.

Original language	English (US)
Number of pages	1
Journal	AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium
State	Published - 2007

ASJC Scopus subject areas

Medicine(all)

Cite this

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abstract = "Telehealth can provide powerful self-management tools for patients with chronic illness. A methodological framework for evaluating nurse case manager workflow is proposed. The framework focuses on work practices, cognitive tasks and artifacts. It is illustrated in the context of an analysis of telehealth video visits. There is a need to better understand the dimensions of complexity in order to engineer a more optimal user experience and enhance the nurse-patient interaction.",

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AU - Kaufman, David R.

AU - Pevzner, Jenia

AU - Rodriguez, Martha

AU - McGuiness, Christina

AU - Moreno, Vilma I.

AU - Cimino, James I.

AU - Shea, Steven

AU - Weinstock, Ruth S.

AU - Starren, Justin

PY - 2007

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AB - Telehealth can provide powerful self-management tools for patients with chronic illness. A methodological framework for evaluating nurse case manager workflow is proposed. The framework focuses on work practices, cognitive tasks and artifacts. It is illustrated in the context of an analysis of telehealth video visits. There is a need to better understand the dimensions of complexity in order to engineer a more optimal user experience and enhance the nurse-patient interaction.

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JO - AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium

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ER -

Understanding dimensions of complexity in nurse case managers' workflow in a telemedicine program.

Abstract

ASJC Scopus subject areas

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