Using health communication best practices to develop a web-based provider-patient communication aid: The CONNECT™ study

Linda Fleisher*, Joanne Buzaglo, Michael Collins, Jennifer Millard, Suzanne M. Miller, Brian L. Egleston, Nicholas Solarino, Jonathan Trinastic, Donald J. Cegala, Al B Benson III, Kevin A. Schulman, Kevin P. Weinfurt, Daniel Sulmasy, Michael A. Diefenbach, Neal J. Meropol

*Corresponding author for this work

Research output: Contribution to journalArticle

24 Scopus citations

Abstract

Objective: Although there is broad consensus that careful content vetting and user testing is important in the development of technology-based educational interventions, often these steps are overlooked. This paper highlights the development of a theory-guided, web-based communication aid (CONNECT™), designed to facilitate treatment decision-making among patients with advanced cancer. Methods: The communication aid included an on-line survey, patient skills training module and an automated physician report. Development steps included: (1) evidence-based content development; (2) usability testing; (3) pilot testing; and (4) patient utilization and satisfaction. Results: Usability testing identified some confusing directions and navigation for the on-line survey and validated the relevance of the "patient testimonials" in the skills module. Preliminary satisfaction from the implementation of the communication aid showed that 66% found the survey length reasonable and 70% found it helpful in talking with the physician. Seventy percent reported the skills module helpful and about half found it affected the consultation. Conclusion: Designing patient education interventions for translation into practice requires the integration of health communication best practice including user feedback along the developmental process. Practice implications: This developmental process can be translated to a broad array of community-based patient and provider educational interventions.

Original languageEnglish (US)
Pages (from-to)378-387
Number of pages10
JournalPatient education and counseling
Volume71
Issue number3
DOIs
Publication statusPublished - Jun 1 2008

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Keywords

  • Decision aids
  • Health communication
  • Provider-patient communication
  • Usability testing
  • Web-based education

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Fleisher, L., Buzaglo, J., Collins, M., Millard, J., Miller, S. M., Egleston, B. L., ... Meropol, N. J. (2008). Using health communication best practices to develop a web-based provider-patient communication aid: The CONNECT™ study. Patient education and counseling, 71(3), 378-387. https://doi.org/10.1016/j.pec.2008.02.017