Using health communication best practices to develop a web-based provider-patient communication aid: The CONNECT™ study

Linda Fleisher*, Joanne Buzaglo, Michael Collins, Jennifer Millard, Suzanne M. Miller, Brian L. Egleston, Nicholas Solarino, Jonathan Trinastic, Donald J. Cegala, Al B Benson III, Kevin A. Schulman, Kevin P. Weinfurt, Daniel Sulmasy, Michael A. Diefenbach, Neal J. Meropol

*Corresponding author for this work

Research output: Contribution to journalArticle

24 Citations (Scopus)

Abstract

Objective: Although there is broad consensus that careful content vetting and user testing is important in the development of technology-based educational interventions, often these steps are overlooked. This paper highlights the development of a theory-guided, web-based communication aid (CONNECT™), designed to facilitate treatment decision-making among patients with advanced cancer. Methods: The communication aid included an on-line survey, patient skills training module and an automated physician report. Development steps included: (1) evidence-based content development; (2) usability testing; (3) pilot testing; and (4) patient utilization and satisfaction. Results: Usability testing identified some confusing directions and navigation for the on-line survey and validated the relevance of the "patient testimonials" in the skills module. Preliminary satisfaction from the implementation of the communication aid showed that 66% found the survey length reasonable and 70% found it helpful in talking with the physician. Seventy percent reported the skills module helpful and about half found it affected the consultation. Conclusion: Designing patient education interventions for translation into practice requires the integration of health communication best practice including user feedback along the developmental process. Practice implications: This developmental process can be translated to a broad array of community-based patient and provider educational interventions.

Original languageEnglish (US)
Pages (from-to)378-387
Number of pages10
JournalPatient education and counseling
Volume71
Issue number3
DOIs
StatePublished - Jun 1 2008

Fingerprint

Health Communication
Practice Guidelines
Communication
Educational Technology
Physicians
Patient Education
Patient Satisfaction
Consensus
Decision Making
Referral and Consultation
Surveys and Questionnaires
Neoplasms

Keywords

  • Decision aids
  • Health communication
  • Provider-patient communication
  • Usability testing
  • Web-based education

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Fleisher, L., Buzaglo, J., Collins, M., Millard, J., Miller, S. M., Egleston, B. L., ... Meropol, N. J. (2008). Using health communication best practices to develop a web-based provider-patient communication aid: The CONNECT™ study. Patient education and counseling, 71(3), 378-387. https://doi.org/10.1016/j.pec.2008.02.017
Fleisher, Linda ; Buzaglo, Joanne ; Collins, Michael ; Millard, Jennifer ; Miller, Suzanne M. ; Egleston, Brian L. ; Solarino, Nicholas ; Trinastic, Jonathan ; Cegala, Donald J. ; Benson III, Al B ; Schulman, Kevin A. ; Weinfurt, Kevin P. ; Sulmasy, Daniel ; Diefenbach, Michael A. ; Meropol, Neal J. / Using health communication best practices to develop a web-based provider-patient communication aid : The CONNECT™ study. In: Patient education and counseling. 2008 ; Vol. 71, No. 3. pp. 378-387.
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Fleisher, L, Buzaglo, J, Collins, M, Millard, J, Miller, SM, Egleston, BL, Solarino, N, Trinastic, J, Cegala, DJ, Benson III, AB, Schulman, KA, Weinfurt, KP, Sulmasy, D, Diefenbach, MA & Meropol, NJ 2008, 'Using health communication best practices to develop a web-based provider-patient communication aid: The CONNECT™ study', Patient education and counseling, vol. 71, no. 3, pp. 378-387. https://doi.org/10.1016/j.pec.2008.02.017

Using health communication best practices to develop a web-based provider-patient communication aid : The CONNECT™ study. / Fleisher, Linda; Buzaglo, Joanne; Collins, Michael; Millard, Jennifer; Miller, Suzanne M.; Egleston, Brian L.; Solarino, Nicholas; Trinastic, Jonathan; Cegala, Donald J.; Benson III, Al B; Schulman, Kevin A.; Weinfurt, Kevin P.; Sulmasy, Daniel; Diefenbach, Michael A.; Meropol, Neal J.

In: Patient education and counseling, Vol. 71, No. 3, 01.06.2008, p. 378-387.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Using health communication best practices to develop a web-based provider-patient communication aid

T2 - The CONNECT™ study

AU - Fleisher, Linda

AU - Buzaglo, Joanne

AU - Collins, Michael

AU - Millard, Jennifer

AU - Miller, Suzanne M.

AU - Egleston, Brian L.

AU - Solarino, Nicholas

AU - Trinastic, Jonathan

AU - Cegala, Donald J.

AU - Benson III, Al B

AU - Schulman, Kevin A.

AU - Weinfurt, Kevin P.

AU - Sulmasy, Daniel

AU - Diefenbach, Michael A.

AU - Meropol, Neal J.

PY - 2008/6/1

Y1 - 2008/6/1

N2 - Objective: Although there is broad consensus that careful content vetting and user testing is important in the development of technology-based educational interventions, often these steps are overlooked. This paper highlights the development of a theory-guided, web-based communication aid (CONNECT™), designed to facilitate treatment decision-making among patients with advanced cancer. Methods: The communication aid included an on-line survey, patient skills training module and an automated physician report. Development steps included: (1) evidence-based content development; (2) usability testing; (3) pilot testing; and (4) patient utilization and satisfaction. Results: Usability testing identified some confusing directions and navigation for the on-line survey and validated the relevance of the "patient testimonials" in the skills module. Preliminary satisfaction from the implementation of the communication aid showed that 66% found the survey length reasonable and 70% found it helpful in talking with the physician. Seventy percent reported the skills module helpful and about half found it affected the consultation. Conclusion: Designing patient education interventions for translation into practice requires the integration of health communication best practice including user feedback along the developmental process. Practice implications: This developmental process can be translated to a broad array of community-based patient and provider educational interventions.

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