Virtual intelligence in the post-pandemic era: Human communication challenges and best practices

Leigh Thompson

doi:10.4018/978-1-6684-3894-7.ch007

Virtual intelligence in the post-pandemic era: Human communication challenges and best practices

Leigh Thompson^*

^*Corresponding author for this work

Management and Organizations

Research output: Chapter in Book/Report/Conference proceeding › Chapter

2 Scopus citations

Abstract

Numerous yet deceptively subtle differences between virtual and face-to-face communication profoundly influence organizational performance, team interaction, and psychological well-being. This chapter identifies the "Big 10" factors that affect human communication in virtual mediums: (1) mutual gaze, (2) directional gaze, (3) objective self-awareness, (4) seating configurations, (5) back-channel utterances, (6) side conversations, (7) touching, (8) gesturing, (9) collisions (unplanned face to face encounters between colleagues), and (10) shared context. This chapter then examines research on each of these key factors, discusses how each affects virtual communication, and suggests best practices for overcoming and navigating these challenges.

Original language	English (US)
Title of host publication	Post-Pandemic Talent Management Models in Knowledge Organizations
Publisher	IGI Global
Pages	140-170
Number of pages	31
ISBN (Electronic)	9781668438961
ISBN (Print)	9781668438947
DOIs	https://doi.org/10.4018/978-1-6684-3894-7.ch007
State	Published - May 27 2022

ASJC Scopus subject areas

General Economics, Econometrics and Finance
General Business, Management and Accounting

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.4018/978-1-6684-3894-7.ch007

Cite this

@inbook{804dc084fcc14cc8ad9e5f7ecaae3c0e,

title = "Virtual intelligence in the post-pandemic era: Human communication challenges and best practices",

abstract = "Numerous yet deceptively subtle differences between virtual and face-to-face communication profoundly influence organizational performance, team interaction, and psychological well-being. This chapter identifies the {"}Big 10{"} factors that affect human communication in virtual mediums: (1) mutual gaze, (2) directional gaze, (3) objective self-awareness, (4) seating configurations, (5) back-channel utterances, (6) side conversations, (7) touching, (8) gesturing, (9) collisions (unplanned face to face encounters between colleagues), and (10) shared context. This chapter then examines research on each of these key factors, discusses how each affects virtual communication, and suggests best practices for overcoming and navigating these challenges.",

author = "Leigh Thompson",

year = "2022",

month = may,

day = "27",

doi = "10.4018/978-1-6684-3894-7.ch007",

language = "English (US)",

isbn = "9781668438947",

pages = "140--170",

booktitle = "Post-Pandemic Talent Management Models in Knowledge Organizations",

publisher = "IGI Global",

}

TY - CHAP

T1 - Virtual intelligence in the post-pandemic era

T2 - Human communication challenges and best practices

AU - Thompson, Leigh

PY - 2022/5/27

Y1 - 2022/5/27

N2 - Numerous yet deceptively subtle differences between virtual and face-to-face communication profoundly influence organizational performance, team interaction, and psychological well-being. This chapter identifies the "Big 10" factors that affect human communication in virtual mediums: (1) mutual gaze, (2) directional gaze, (3) objective self-awareness, (4) seating configurations, (5) back-channel utterances, (6) side conversations, (7) touching, (8) gesturing, (9) collisions (unplanned face to face encounters between colleagues), and (10) shared context. This chapter then examines research on each of these key factors, discusses how each affects virtual communication, and suggests best practices for overcoming and navigating these challenges.

AB - Numerous yet deceptively subtle differences between virtual and face-to-face communication profoundly influence organizational performance, team interaction, and psychological well-being. This chapter identifies the "Big 10" factors that affect human communication in virtual mediums: (1) mutual gaze, (2) directional gaze, (3) objective self-awareness, (4) seating configurations, (5) back-channel utterances, (6) side conversations, (7) touching, (8) gesturing, (9) collisions (unplanned face to face encounters between colleagues), and (10) shared context. This chapter then examines research on each of these key factors, discusses how each affects virtual communication, and suggests best practices for overcoming and navigating these challenges.

UR - http://www.scopus.com/inward/record.url?scp=85158968961&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85158968961&partnerID=8YFLogxK

U2 - 10.4018/978-1-6684-3894-7.ch007

DO - 10.4018/978-1-6684-3894-7.ch007

M3 - Chapter

AN - SCOPUS:85158968961

SN - 9781668438947

SP - 140

EP - 170

BT - Post-Pandemic Talent Management Models in Knowledge Organizations

PB - IGI Global

ER -

Virtual intelligence in the post-pandemic era: Human communication challenges and best practices

Abstract

ASJC Scopus subject areas

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this