Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups

Gilly Leshed, Diego Perez, Jeffrey T. Hancock, Dan Cosley, Jeremy Birnholtz, Soyoung Lee, Poppy L. McLeod, Geri Gay

Research output: Chapter in Book/Report/Conference proceedingConference contribution

45 Scopus citations

Abstract

While most collaboration technologies are concerned with supporting particular tasks such as workflows or meetings, many work groups do not have the teamwork skills essential to effective collaboration. One way to improve teamwork is to provide dynamic feedback generated by automated analyses of behavior, such as language use. Such feedback can lead members to reflect on and subsequently improve their collaborative behavior, but might also distract from the task at hand. We have experimented with GroupMeter - A chat- based system that presents visual feedback on team members' language use. Feedback on proportion of agreement words and overall word count was presented using two different designs. When receiving feedback, teams in our study expressed more agreement in their conversations and reported greater focus on language use as compared to when not receiving feedback. This suggests that automated, realtime linguistic feedback can elicit behavioral changes, offering opportunities for future research.

Original languageEnglish (US)
Title of host publicationCHI 2009
Subtitle of host publicationDigital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems
Pages537-546
Number of pages10
DOIs
StatePublished - Dec 1 2009
Event27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 - Boston, MA, United States
Duration: Apr 4 2009Apr 9 2009

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
CountryUnited States
CityBoston, MA
Period4/4/094/9/09

Keywords

  • Cmc
  • Cscw
  • Feedback visualization
  • Linguistic analysis
  • Peripheral displays
  • Teamwork

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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