What is the role of control in organizational justice?

Debra L. Shapiro*, Jeanne M. Brett

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

31 Scopus citations


Since Thibant and Walker (1975) first proposed their control-oriented theory of procedural justice, there has been much research and theorizing attempting to explain why greater procedural justice is associated with having (rather than lacking) the chance to voice-termed the voice effect (Folger, 1977). In this chapter we review literature on the voice effect and the instrumental and noninstrumental explanations for it. Rather than treat each explanation as separate and independent of the other, we argue that the two are inexorably intertivined in both the structural and interpersonal aspects of judicial and organizational conflict resolution procedures. We also argue the need to test the generalizability of voice effects across cultures since most of the voice effect studies have been conducted in Western cultures. We conclude xoith the hope that future justice research will recognize the interrelationship of instrumental and noninstrumental voice dynamics so we can better understand when, as well as why, more voice leads to more perceived justice.

Original languageEnglish (US)
Title of host publicationHandbook of Organizational Justice
PublisherTaylor and Francis
Number of pages23
ISBN (Electronic)9781134811021
ISBN (Print)9780805842036
StatePublished - May 13 2013

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Psychology(all)


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