When plans change: Examining how people evaluate timing changes in work organizations

We examine the dynamics of temporal responsiveness - the ability of organizational actors to adapt the timing of their activities to unanticipated events. We review a broad body of psychological, economic, sociological, anthropological, and organizational research to introduce a reference point model of how people perceive and evaluate time in organizations. We then analyze how actors evaluate timing changes (changes from existing organizational schedules, routines, expectations, and plans).