Who would you like to work with? Use of individual characteristics and social networks in team formation systems

Diego Gómez-Zará, Matthew Paras, Marlon Twyman, Jacqueline N. Lane, Leslie Ann DeChurch, Noshir Contractor

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

People and organizations are increasingly using online platforms to assemble teams. In response, HCI researchers have theorized frameworks and created systems to support team assembly. However, little is known about how users search for and choose teammates on these platforms. We conducted a field study where 530 participants used a team formation system to assemble project teams. We describe how users’ traits and social networks influence their teammate searches, teammate choices, and team composition. Our results show that (a) what users initially search for differs from what they finally choose: initially they search for experts and sociable users, but they are ultimately more likely to choose their prior social connections; (b) users’ decisions lead to non-diverse and segregated teams, where most of the expertise and social capital are concentrated in a few teams. We discuss the implications of these results for designing team formation systems than promote users’ agency.

Original languageEnglish (US)
Title of host publicationCHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450359702
DOIs
StatePublished - May 2 2019
Event2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom
Duration: May 4 2019May 9 2019

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
CountryUnited Kingdom
CityGlasgow
Period5/4/195/9/19

Fingerprint

Human computer interaction
Chemical analysis

Keywords

  • Human capital
  • People search
  • Social capital
  • Team formation systems
  • Teams

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Cite this

Gómez-Zará, D., Paras, M., Twyman, M., Lane, J. N., DeChurch, L. A., & Contractor, N. (2019). Who would you like to work with? Use of individual characteristics and social networks in team formation systems. In CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3290605.3300889
Gómez-Zará, Diego ; Paras, Matthew ; Twyman, Marlon ; Lane, Jacqueline N. ; DeChurch, Leslie Ann ; Contractor, Noshir. / Who would you like to work with? Use of individual characteristics and social networks in team formation systems. CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2019. (Conference on Human Factors in Computing Systems - Proceedings).
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Gómez-Zará, D, Paras, M, Twyman, M, Lane, JN, DeChurch, LA & Contractor, N 2019, Who would you like to work with? Use of individual characteristics and social networks in team formation systems. in CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, United Kingdom, 5/4/19. https://doi.org/10.1145/3290605.3300889

Who would you like to work with? Use of individual characteristics and social networks in team formation systems. / Gómez-Zará, Diego; Paras, Matthew; Twyman, Marlon; Lane, Jacqueline N.; DeChurch, Leslie Ann; Contractor, Noshir.

CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2019. (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Gómez-Zará D, Paras M, Twyman M, Lane JN, DeChurch LA, Contractor N. Who would you like to work with? Use of individual characteristics and social networks in team formation systems. In CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2019. (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/3290605.3300889