Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism

Keyphrases

• Hostility 100%
• Sabotage 100%
• Ethical Climate 100%
• Moral Disengagement Mechanisms 100%
• Customer-directed Sabotage 66%
• Emotional Response 33%
• Moral Disengagement 33%
• Mediated Model 33%
• Moral Judgment 33%
• Relationships with Customers 33%
• Field Sampling 33%
• Moral Self-regulation 33%
• Customer Service Representative 33%
• Employee Perceptions 33%
• Customer Mistreatment 33%
• Moral Disengagement Theory 33%
• Intuitionist 33%
• Employee Experience 33%
• Employee Sabotage 33%
• Self-sabotage 33%

Psychology

• Hostility 100%
• Moral Disengagement 100%
• Mistreatment 33%
• Self-Regulation 33%
• Moral Judgment 33%
• Disengagement Theory 33%